Outsourcing is often misconstrued as being the off shoring of a segment of a business process to a third-party. SGS has defined outsourcing as "The strategic identification of one or more non-core business processes to be transitioned to a trusted business partner."

SGS' Global Delivery Model (GDM) involves processes that consistently result in high quality solutions while providing the flexibility of onshore and offshore options.

Program Management
SGS' project management processes are in line with the industry best practices as it relates to outsourced services. Our processes address key elements of a project across its lifecycle:

• Project planning
• Project monitoring
• Reporting status, shortfalls, gaps, etc.
• Project risk assessment and mitigation strategies
• Configuration management
• Change management
• Issue escalation and resolution workflow
• Communication with stakeholders

At the outset of every project, our tested planning processes delineate all aspects of the project, including:

• Project portfolio
• Project's life cycle, change management, requirements trace ability, etc.
• Client deliverables and estimated efforts (i.e. manpower, timeline, logistics, budget, etc.)
• Goals and milestones
• Project tracking:
  
  
  • Tasks
  • Issues
  • Quality
  • Client feedback
  • Reviews
  • Reporting
  • Escalation path
  
  
• Defect identification, rectifying strategy and prevention plans
• Project team roles, skills, key personnel and training

The complexities and challenges faced by a Global Delivery Model (GDM) and addressed b prioritizing quality processes that are strengthened by custom applications as well as out-of-the box solutions.

Quality Review:
SGS ensures quality is a priority in all processes (i.e. functional documentation, gap analysis, development, testing, user acceptance phase, deployment and support services). It allows for the delivery of long-term excellence, and greater returns, through the Global Delivery Model (GDM), to all stakeholders.

Risk Strategies:
A critical part of any outsourcing initiative is risk mitigation. SGS' detailed plan for risk identification, monitoring and mitigation is an integral part of any project from conception through execution. We offer risk identification, prioritization and mitigation options for our clients. Our results offer a deep, diverse and quantifiable data to assist with risk and associated mitigation procedures